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NetSupport ServiceDesk 5.10.0000 Product update
Donderdag 17 Maart 2016, 12:45u
Update voor NetSupport ServiceDesk beschikbaar. Deze versie heeft geen nieuwe licentie nodig en werkt met iedere ServiceDesk 5 licentie.
Overzicht wijzigingen (Engels):

What's new
  • Updated User interface
  • Added addition information to the error dump capture to help Technical Support resolve problems more efficiently

What's fixed
  • Fixed an issue with the "Open Items in a new Window/Tab" preference not being saved correctly
  • Resolved an issue with adding the "Today" value as criteria for a date field in a custom search
  • Resolved an issue with Email templates not being visible as a template when adding additional information to an Item when the Template contained certain control characters
  • Updated the date formatting of the Date Created and Date Closed fields in list, to correctly respect the users preferences
  • Resolved an issue that could cause duplicate priorities to be created
  • Fixed an issue that caused the Sidebar to still be displayed on a custom layout when the option to hide this had been set
  • Added additional security to the password fields
  • Fixed an issue that would prevent a saved search being displayed for a user without the Edit Incident Permission
  • When an Email is added to an item the last modified date is updated
  • Fixed an error with displaying reports that contain data with an apostrophe
  • Resolved a crash in the reports when the results contained certain data
  • Resolved an issue with a saved search if you use Contact in the Criteria field and enter a name that has an apostrophe
  • Added additional database auditing for situations when the database tables are accessed directly
  • Resolved a display issue with the configuration of a reassign action of a workflow rule, that appeared to reset the assignee to the first in the list
  • Resolved an issue that would cause a change to the Name of a Problem not to be correctly reflected in some areas of the User Interface
  • Fixed an Error with the "Change requests closed this month" and "Change requests closed this week" Dashboard reports
  • Fixed an issue with customer data text area?s only displaying one line of text
  • Fixed an issue with an error being displayed when trying to display templates when adding details to an item
  • Fixed and issue with the Active Directory Sync that could cause users not to be synchronised if they existed in a department that had previously been deleted
  • Resolved an issue that caused the Remote control not to function corrected from Internet Explorer 11
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